Frequently Asked Questions

Ordering and Delivery

When and where do you deliver?
We currently deliver to most parts of mid-Bedfordshire, south Bedfordshire, Bletchley, Milton Keynes and surrounding villages. See below to find out which day we deliver to you. If you live in mid-Bedfordshire, south Bedfordshire, Bletchley or Milton Keynes and your town/village is not listed on any of the delivery days below, please e-mail us to find out if/when we deliver to your area.

How does it all work?
Local’s Best is primarily a box scheme, therefore we ask that you order a vegetable selection box or a meat selection box or both. You can then add extra vegetables meat, eggs or preserves to your box. In exceptional circumstances, for example if you an elderly person living on your own or your family are extremely fussy eaters, we can be flexible and allow you to order only individual items from the online shop. In this case, please note that our minimum order value is £8.99.

How often do you deliver?
You can have your order delivered once a week, once a fortnight, once a month or as a one-off/trial.

When do I need to have my order in by?
Please place your order by end of day (midnight) on Tuesday for delivery that week.

What if I’m away on holiday or want to skip a week?
Please let us know by the end of day (midnight) on Tuesday if you would like to skip a vegetable box. The easiest way to do this is to e-mail us.

What if I am not in when you deliver?
You don’t have to be in when we deliver. Simply specify a safe place for us to leave your order (for example porch, garden shed) in the appropriate box on the checkout page. Our meat items are packed in insulated boxes with ice packs which maintain the correct temperature for at least 24 hours. If it is raining when we deliver your order, it will be placed inside a plastic bag.

Do you charge for packaging and delivery?
We deliver free of charge. However you will be charged a £5 deposit for the insulated box and ice packs if you order a meat item unless you are at home to put the meat into your refrigerator when we deliver. We will refund the £5 if you leave the packaging out for us to collect when we deliver to you next. Please also leave our vegetable boxes out for us to keep our costs and environmental impact to a minimum. If it is raining when we are due to deliver, please put the boxes in a sheltered place or put them in a bin bag to keep them dry.

Do you have a minimum order value?
Our minimum order value is £8.99.

What if there are vegetables that I/my family don’t like?
You will have the opportunity to tell us about these on the checkout page and we will make sure that you don’t receive them in your selection box.

Packaging and Recycling

How will my goods be packaged?
The vegetables are delivered in reusable boxes for which we charge a £1 deposit. You will get this back if you leave the packaging out for us to collect when we deliver to you next. If it is raining when we are due to deliver, please put the packaging in a sheltered place or put it in a bin bag to keep it dry.

How will you ensure that the vegetables remain fresh in the summer?
We deliver in a refrigerated van and we will put disposable ice packs in the boxes in the summer months to ensure that the vegetables remain fresh until you can put them in your fridge.

Payment and Security

When do I pay for the goods?
You will be charged for your goods after they have been dispatched. If you ask us to deliver your order weekly, fortnightly or monthly, we will charge the cost of the box to your card automatically unless you tell us otherwise.

How do you charge for meat items?
Most of our meat items are charged by weight. The weights and therefore prices of the meat items may vary slightly. The price of the meat items will be shown clearly on the packaging and your card will be charged accordingly.

Is it safe to order goods over the internet?
We use a third-party, Protx, to collect and process your payment details. All sensitive information is encrypted to ensure that the information is secure and tamper-proof. The Protx web servers are certified by Verisign and the company is regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

Do you pass my details on to other companies?
Absolutely not. We will only use your personal information for the purpose for which you provide it to us. We never pass on personal details of our customers to third parties.

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